Question 1

Refund Policy

Accepted Answer

Due to the personal and hygienic nature of skincare products, all sales are final and we do not offer refunds, returns, or exchanges on any items once they have been purchased.

Please ensure that you carefully review your order and product selection before completing your purchase. If you have any questions or concerns about a product, we encourage you to contact us prior to ordering.

Exceptions:
Refunds or replacements may only be issued in the following cases:

You received a different product than what you ordered.

The product was damaged or defective upon arrival.

To be eligible for a replacement in the above cases, you must notify us within 2 days of receiving your order, including clear photos of the product and packaging.

We are committed to your satisfaction and are happy to help with any concerns or product-related questions before purchase.

Thank you for your understanding and support.

Question 2

Replacement Policy

Accepted Answer

Due to the hygienic nature of skincare items, we do not offer refunds. However, we understand that issues can occur during shipping or fulfillment. Replacements are available under the following conditions:

Eligible for Replacement:
You received the wrong product.

Your order arrived damaged or defective.

To request a replacement, please contact us via email within 2 days of receiving your order. Include the following:

Your order number

A clear photo of the item(s) received

A photo of the packaging (if damaged)

Once approved, a replacement will be sent at no additional cost.

Not Eligible for Replacement:
Change of mind after purchase

Reactions to the product (we recommend patch testing before full use)

Products that have been opened or used

We take great care in packaging and quality-checking each order and appreciate your understanding of this policy.

Question 3

Privacy Notice

Accepted Answer

At Naessence Therapy, we value your privacy and are committed to protecting your personal information. This Privacy Notice outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

Information We Collect
We may collect personal information such as:

Name, email address, phone number
Shipping and billing address
Payment details (processed securely through third-party providers)
Order history and customer support inquiries
Browsing behavior on our website (via cookies and analytics)

How We Use Your Information
Your information is used to:

Process and fulfill orders
Communicate with you about your purchases or inquiries
Provide updates, promotions, or skincare guidance (only with your consent)
Improve our products, services, and website experience

Data Protection
We implement appropriate security measures to protect your personal data and do not sell, rent, or trade your information with third parties. Your data is only shared with trusted service providers who help us operate our business (e.g., payment processors, shipping carriers).

Your Choices
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email. You also have the right to request access to, correction of, or deletion of your personal information.

Contact Us
If you have any questions or concerns about your privacy, please contact us at:
📧 naessence2016@gmail.com

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